About Us
Located in the Heart of England, we support clients nationwide.
As an external IT partner we are more cost effective and more customer focused than an internal IT department. Reach IT Management may be a new name but we have been providing IT Management and IT Support to clients for 30 years.
When we started Reach IT Management we wanted to offer our clients a cost effective and simple to understand IT Management and IT Support offering – a small monthly fee per device in return for both IT Management and IT Support. We have tiered pricing so that as you grow you are rewarded with a lower cost per device. Even though you increase the number of devices your monthly invoice might not go up by as much as you might think. To allow us to efficiently manage our clients we have invested in high quality internal IT monitoring and management systems. We have also partnered with some of the biggest vendors in our industry to provide our clients with best of breed systems at affordable monthly prices.
Our business is customer focused and service led. We don’t have a sales team out there trying to get the next customer and selling them the earth. We focus on our existing customers making sure we look after their needs first and foremost. As a progressive company we do make sure we keep up-to-date with the latest moves in our industry. That doesn’t mean we try to sell the latest thing to our clients just for the sake of it. We always assess any solution against our clients’ needs. If the solution does not satisfy a business need or is not suitable we would recommend against it, even if that means turning a project down.
If you want to know more about Reach IT Management please call us on 01788 440024 or fill out the Contact Us form on the website and we will get straight back to you. More details can also be found on all of Our Services and our Service Plans right here on our website.
Our Partners
The Team
Paul O'Dell
DIRECTOR
Paul started out in the IT industry back in the late 1980's as an Analyst Programmer. Clients back then were mainly car dealerships and agricultural distributors. He then moved on to take the role of IT Manager for a national agricultural distributor, a position he held for 8 years.
In a complete change of direction he then took on the role of UK IT Manager for an international development charity. Whilst being a UK based role it involved global IT leadership for the offices in 7 countries including Sri Lanka, Peru, Kenya. In his short time here he delivered a project to connect all the offices together. Given the remote location and the [lack of] maturity of the comms available this was a challenge.
His next move was back into IT Management and Support for businesses in the automotive and agricultural sectors again. Paul started up Reach IT Management to focus on helping clients gain access to top quality, professional and customer focused IT Management and Support.
During his career Paul also studied with the Open University Business School and attained a Professional Diploma in Management. This has helped him to not only understand clients IT requirements but also their business requirements.
In a complete change of direction he then took on the role of UK IT Manager for an international development charity. Whilst being a UK based role it involved global IT leadership for the offices in 7 countries including Sri Lanka, Peru, Kenya. In his short time here he delivered a project to connect all the offices together. Given the remote location and the [lack of] maturity of the comms available this was a challenge.
His next move was back into IT Management and Support for businesses in the automotive and agricultural sectors again. Paul started up Reach IT Management to focus on helping clients gain access to top quality, professional and customer focused IT Management and Support.
During his career Paul also studied with the Open University Business School and attained a Professional Diploma in Management. This has helped him to not only understand clients IT requirements but also their business requirements.
Debbie O'Dell
DIRECTOR
Debbie joined Reach IT Management from a business management background. Debbie heads up the business development and administration side of the company. Her primary aims are to help with the sustainable growth of the business and to ensure we operate in an ethical and compliant manner.
With Debbie focusing on the behind scenes work it will allow the rest of the team to focus on our clients and ensuring the we can uphold our exceptional standards of support.
Debbie enjoys running to keep fit and has completed a couple of half marathons. She also enjoys her holidays.
With Debbie focusing on the behind scenes work it will allow the rest of the team to focus on our clients and ensuring the we can uphold our exceptional standards of support.
Debbie enjoys running to keep fit and has completed a couple of half marathons. She also enjoys her holidays.
Mathew Jarvis
IT SUPPORT TEAM LEADER
Mathew started in IT in the 90’s as a support and installations technician initially on transport management, epos & account systems. He worked his way up to manage support teams, specialising in support for both inhouse and an extensive dealership network.
After many years working in support and managed services, he moved into Voice Recording installations, support, and training. This led to worldwide travel working with government departments, emergency services and large blue-chip clients. In order to spend more time with family Mathew changed role to manage the production department which then migrated into the internal IT Support and Production team.
Looking for a new challenge and to further develop his management experience Mathew then took on the role of Operations Manager for a telecom’s equipment & services supplier, his primary role was to ensure that the IT infrastructure was brought in line with ISO 22301 & 27001.
Mathew is a keen Motorcycle enthusiast, enjoying track days, camping at race meetings. He also enjoys cooking, DIY and family time.
After many years working in support and managed services, he moved into Voice Recording installations, support, and training. This led to worldwide travel working with government departments, emergency services and large blue-chip clients. In order to spend more time with family Mathew changed role to manage the production department which then migrated into the internal IT Support and Production team.
Looking for a new challenge and to further develop his management experience Mathew then took on the role of Operations Manager for a telecom’s equipment & services supplier, his primary role was to ensure that the IT infrastructure was brought in line with ISO 22301 & 27001.
Mathew is a keen Motorcycle enthusiast, enjoying track days, camping at race meetings. He also enjoys cooking, DIY and family time.
Luke Owens
SENIOR IT SUPPORT ANALYST
Luke, joined us in 2017, straight from secondary school to undertake an IT Apprenticeship. Luke's interest in IT Support arose after spending time shadowing an engineering company’s IT office on work experience. His apprenticeship gave him a good grounding and lead to a qualification as an IT Infrastructure Technician. His interest in networking has led to Luke undertaking the Level 4 Network Infrastructure apprenticeship. His apprenticeship provided six weeks of intensive training, which Luke puts into practise almost on a daily basis. Luke is a great team player, offering an extensive knowledge base and invaluable experience for both our clients and products. Luke is focused on ensuring the quality of support he gives the customer is to the highest standard. He was promoted to Senior in 2023 in recognition of his hard work and dedication to the business and clients.
Luke enjoys watching rugby union games where he has been a season ticket holder with Leicester Tigers, but don’t hold that against him, for over 5 years. Outside of the stadium, Luke also enjoys socialising with his friends.
Luke enjoys watching rugby union games where he has been a season ticket holder with Leicester Tigers, but don’t hold that against him, for over 5 years. Outside of the stadium, Luke also enjoys socialising with his friends.
Abbey Murby
Administrator
Abbey joined Reach IT in February 2023 having had a background in administration. She is extremely organised and promises to keep us all on our toes. In her spare time, Abbey is mum to two children and is also involved in the scouts.
Ben O'Dell
IT Support Analyst
Ben O'Dell founded the company with Paul back in 2016. However, during the last 4 years Ben has been away at University Studying Asia Pacific with a Japanese Focus. Having successfully completed this, Ben is now back at Reach whilst he waits for the next part of his journey to begin. Ben is focussed on providing a great client experience whilst resolving their IT issues. He is a great team player and we are loving having him back, even if it be for just a few months.
Ant Allen
Project Lead and IT ServiceDesk Analyst
Ant joined the team in June 2023. He started out on his IT support career in 2008 as a Junior IT Technician at a school he attended just a couple of years before as a student! After 10 years and progressing to Senior IT Technician, Ant joined a large supermarket chain as a Technical Analyst, joining Reach IT 4 years later. Over those 14 years, Ant gained a wealth of skills and experience in a variety of areas of IT and in different sectors that he is able to bring to Reach IT to support clients with their projects and issues. Outside of work, Ant is an avid Leicester City fan, despite their recent relegation! He also enjoys holidays, walks in the countryside with his dog Rosie, photography, cars and good food!
Ben Clark
IT SUPPORT ANALYST
Ben joined Reach IT in April 2022. Ben started his IT Career in 2019 where he worked for an MSP on the helpdesk. During his time there he developed his knowledge and experience enabling him to pass on his expertise to our clients. Outside of work, Ben likes his cars! Also he is reportedly an good Pool player, which other members of the team are just getting started with. Maybe a little healthly competition could be on the horizon.
Hayden Wallace
APPRENTICE IT SUPPORT ANALYST
Hayden joined Reach I.T. having just left secondary education in September 2023. Hayden is following in his dad's footsteps with his interest of I.T. and hopes to develop his skills and knowledge through the apprenticeship programme. Out side of work, Hayden enjoys socialising with his friends. He supports Newcastle United football club (for his sins, again his dad is to blame for this as Hayden tells us)
Tango
HEAD OF STAFFIE MORALE
Tango brings joy and happiness to the team at Reach IT. If anyone is having a bad day, Tango is more than happy to trundle along to their desk, lie back and take a tummy rub. Obviously it is a tough and at times stressful job for him. But he takes his role as Head of Staffie Morale very seriously and realises this hard work pays dividends for the team.