IT Support Leicester | IT Management Leicester | Managed IT
IT Support Leicester

IT Support Leicester

IT Management Solutions in Leicester By Reach IT

IT Support Leicester

Your Trusted IT Support Company in Leicester


With over 30 years experience, Reach IT offers leading IT Support in Leicester. As an established local business, we understand the IT Management requirements of other organisations in the area and we’re passionate about providing IT support solutions that help businesses in Leicester to grow and stay safe in the digital age.


We provide IT Support to many organisations within Leicester with IT infrastructures that are both simple and complex, so no matter how challenging the task, we have the expertise needed to streamline your business operations.


When you choose Reach IT, you're choosing to work with some of the best IT consultants in Leicester. You can rely on our IT support services to keep your systems running smoothly, whilst taking advantage of our expert advice to help strategise the growth or expansion of your business. We can even send one of our IT experts to your business if you need a problem solved onsite.


With Reach IT as your IT support partner, your business can realise its full potential.

IT Support Leicester

IT Support & Management in Leicester To Help Drive Your Business

Email Security

IT Management

Complete IT support & IT management in Leicester for a fixed monthly price – it's that simple.


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Email Security

Backup & Recovery

Our hybrid cloud technology enables businesses in Leicester to securely store their data both locally and in the cloud.

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Disk Encryption

Disk Encryption

Information about your employees or customers on any device that goes missing represents a significant risk.


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Email Security

Other IT Services

We offer many other IT services to support and manage your IT infrastructure. Visit our services page to learn more.

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IT Management Leicester

As a client of Reach IT Support in Leicester you can benefit from the following:


  • Pain free IT support & management.
  • Fast response and fix.
  • Remote Access to fix issues very quickly.
  • 24/7 automated monitoring of your computer equipment to identify issues before they become problems.
  • We are based in just off J1 of the M6 with easy access to quick transport links to Coventry & Warwickshire, the larger midlands area and farther beyond.
  • Face to face support when you need it.
  • A simple per workstation & server pricing structure. Prices start at £26 per device for workstations and reduce for larger volumes.
  • Proactive IT Management advice to ensure your systems are cost effective and fit for purpose to help you achieve your business goals.
  • A backup solution for Documents, Workstations and Servers managed and monitored by us so you know your important data is secure in the event you need to restore it.

Need IT Support in Leicester? Contact us!


    IT Management Leicester

    We provide all the benefits of IT Services for a fraction of the price of an in-house IT Department. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. We can cover all aspects of your network, security, servers, desktops and laptops.

    We have invested in high quality internal IT Solutions that mean we can manage, monitor and remote control your systems from a single application, wherever you are in the world. The application handles deployment and monitoring of our Reach IT Managed Backup and Recovery, Reach IT Security Manager, Reach IT Patch Management and our own support icon that will be available on your windows PC’s for easy access.

    It's a big decision for any company in Leicester to outsource their IT management or to change their current IT outsourcing partner. If you choose Reach IT, we'll do everything we can to take the stress out of this process and ensure the transition is smooth, by communicating with you throughout to ensure you know what to expect and when. With our Gold and platinum packages we even include an annual review.
    Our software links directly with our IT helpdesk, IT service management and billing systems so you have full visibility of every minute we spend on your business.
    We offer different service plans to cater for different client requirements. For a full list of our service offering details please see our Service Plans
    Our aim is to allow you to focus on your business, not on your network. Leave all the stress of your IT maintenance and support to us, we will take care of it all for you.
    Security, networking, data protection and user support – we handle it all for a simple, predictable price. Take a look at our Service Plans to see how we can support your business.

    Testimonials

    WHAT OTHERS SAY ABOUT US:

    • Richard Gullett - Managing Director

      It was an easy decision to make to move our I.T. support to Reach I.T. Management and we immediately identified improvements which have recently included a seamless update of our Comms Room as well as migration to a new server and Office 365. Reach I.T. project managed this whole task and installed all elements without any issues.

      Richard Gullett - Managing Director
      Otford Builders Merchants
    • John Walsh - Director & Co-owner

      It is fair to say that our IT was a bit below par. But through plain and relatively easy to understand advice we were able to transform our IT platforms.

      John Walsh - Director & Co-owner
      Heritage Automotive Limited

    Get A Quote For IT Support in Leicester


    Complete the form below for a free quote.


      IT Support Leicester

      Our Price Plans


      We have comprehensive service plans to meet all your IT needs. Take a look at which one is right for you. If you want some help deciding just give us a call.

      DESKTOP / LAPTOP

      Basic

      Security Basics, great support, great vaule.
      • Proactive & Managed Support
        With Proactive and Managed support we still respond to your requests for assistance and provide IT Management advice to our clients.
      • Online Support Desk
        You can log support tickets via email and/or log and manage your tickets via our Customer Portal.
      • Telephone Support
        You can call us with your support queries and we aim to resolve straight away.
      • Unlimited Remote Support
        All our Service Plans include unlimited remote support.
      • Hourly rate for non-support

        £70

        The hourly rate that will be charged for non-support work. This may be for project work for instance.
      • Device Monitoring
        Our full IT Monitoring platform that monitors your included devices to make sure they remain in optimal health and that everything is running smoothly.
      • Managed Anti virus
        A fully managed and monitored anti virus solution.

        We ensure your systems are all updated and running to ensure your security.
      • Windows Patching
        We ensure your systems are updated with the latest Windows Security patches and Updates.
      • 3rd Party Patching
        We ensure your systems and 3rd Party applications are always updated to the latest version. This includes Java, Adobe, Firefox, Chrome ...
      • Monthly Reporting
        If required we can provide you with various reports on a monthly basis to show the health of your network devices.
      • Desktop & Laptop Builds

        £100

        When you purchase your PC's and Laptops from us we will prepare them with all your applications and configured for your network ready for your users to get working with the minimum of fuss.
      • Mobile Device Management

        £5.96/Month

        With the increase in the use of mobile devices such as tablets and smartphones which may contain company data it is more important than ever to ensure your devices are secure.

        With our MDM solution we track the location, enforce security policies, and if required do a remote wipe.

        It can also handle Bring Your Own Device (BYOD)
      • Managed Disk Encryption
        All businesses should ensure they place data security at the top of their IT checklist. Encrypting your data is highly recommended although not mandated by the ICO.

        We believe it should be considered Essential thus include it in our Essential and Premuium Pacakages.
      • Secure Disposal

        £30

        When your device comes to the end of its useful life you can return it to us and we will securely destroy any data and then responsibly dispose of your the device.
      • Password Manager
        In this online world we all have so many passwords that it is hard to keep different and complex passwords for every system.

        With our password manager your staff can securely manage their passwords and automatically use them to log in to web based applications.
      • Self Service Password Resets
        If you use Windows Active Directory or Microsoft Office 365 your staff can use their own mobile to reset their passwords without the need to contact IT support.
      • Weekend Support

        Excluded

        Weekend Support cover hours are 09:00 - 17:00 Saturday, Sunday and Bank Holidays (Excluding Christmas Day, Boxing Day and New Years Day).
      • Technology Business Review

        Annually

        A review of the performance and direction of your IT Systems. It is a chance to discuss ways to further enhance your IT security and systems to ensure your business operates at optimal levels.
      • IT Budget Preparation
        Within our Technology Business Review we can identify your requirements and help you build a budget for your IT needs.
      • Managed Workstation Backup

        £15/Month

        Your desktops and laptops will backed up to our secure UK data centre on a daily basis.

        Your data will be encrypted during transmission and whilst stored in our secure data centre.

      Essential

      All the essential elements your business IT requires
      • Proactive & Managed Support
        With Proactive and Managed support we still respond to your requests for assistance and provide IT Management advice to our clients.
      • Online Support Desk
        You can log support tickets via email and/or log and manage your tickets via our Customer Portal.
      • Telephone Support
        You can call us with your support queries and we aim to resolve straight away.
      • Unlimited Remote Support
        All our Service Plans include unlimited remote support.
      • Hourly rate for non-support

        £65

        The hourly rate that will be charged for non-support work. This may be for project work for instance.
      • Device Monitoring
        Our full IT Monitoring platform that monitors your included devices to make sure they remain in optimal health and that everything is running smoothly.
      • Managed Anti virus
        A fully managed and monitored anti virus solution.

        We ensure your systems are all updated and running to ensure your security.
      • Windows Patching
        We ensure your systems are updated with the latest Windows Security patches and Updates.
      • 3rd Party Patching
        We ensure your systems and 3rd Party applications are always updated to the latest version. This includes Java, Adobe, Firefox, Chrome ...
      • Monthly Reporting
        If required we can provide you with various reports on a monthly basis to show the health of your network devices.
      • Desktop & Laptop Builds
        When you purchase your PC's and Laptops from us we will prepare them with all your applications and configured for your network ready for your users to get working with the minimum of fuss.
      • Mobile Device Management

        £5.96/Month

        With the increase in the use of mobile devices such as tablets and smartphones which may contain company data it is more important than ever to ensure your devices are secure.

        With our MDM solution we track the location, enforce security policies, and if required do a remote wipe.

        It can also handle Bring Your Own Device (BYOD)
      • Managed Disk Encryption
        All businesses should ensure they place data security at the top of their IT checklist. Encrypting your data is highly recommended although not mandated by the ICO.

        We believe it should be considered Essential thus include it in our Essential and Premuium Pacakages.

        If your computer is running Windows Professional we will encrypt and manage your encryption keys for you.
      • Secure Disposal
        When your device comes to the end of its useful life you can return it to us and we will securely destroy any data and then responsibly dispose of your the device.
      • Password Manager
        In this online world we all have so many passwords that it is hard to keep different and complex passwords for every system.

        With our password manager your staff can securely manage their passwords and automatically use them to log in to web based applications.
      • Self Service Password Resets
        If you use Windows Active Directory or Microsoft Office 365 your staff can use their own mobile to reset their passwords without the need to contact IT support.
      • Weekend Support

        Emergency Only

        Weekend Support cover hours are 09:00 - 17:00 Saturday, Sunday and Bank Holidays (Excluding Christmas Day, Boxing Day and New Years Day).
      • Technology Business Review

        Quarterly

        A review of the performance and direction of your IT Systems. It is a chance to discuss ways to further enhance your IT security and systems to ensure your business operates at optimal levels.
      • IT Budget Preparation

        Annually

        Within our Technology Business Review we can identify your requirements and help you build a budget for your IT needs.
      • Managed Workstation Backup

        £15/Month

        Your desktops and laptops will backed up to our secure UK data centre on a daily basis.

        Your data will be encrypted during transmission and whilst stored in our secure data centre.

      Premium

      For when you simply cannot afford for your IT to be down!
      • Proactive & Managed Support
        With Proactive and Managed support we still respond to your requests for assistance and provide IT Management advice to our clients.
      • Online Support Desk
        You can log support tickets via email and/or log and manage your tickets via our Customer Portal.
      • Telephone Support
        You can call us with your support queries and we aim to resolve straight away.
      • Unlimited Remote Support
        All our Service Plans include unlimited remote support.
      • Hourly rate for non-support

        £65

        The hourly rate that will be charged for non-support work. This may be for project work for instance.
      • Device Monitoring
        Our full IT Monitoring platform that monitors your included devices to make sure they remain in optimal health and that everything is running smoothly.
      • Managed Anti virus
        A fully managed and monitored anti virus solution.

        We ensure your systems are all updated and running to ensure your security.
      • Windows Patching
        We ensure your systems are updated with the latest Windows Security patches and Updates.
      • 3rd Party Patching
        We ensure your systems and 3rd Party applications are always updated to the latest version. This includes Java, Adobe, Firefox, Chrome ...
      • Monthly Reporting
        If required we can provide you with various reports on a monthly basis to show the health of your network devices.
      • Desktop & Laptop Builds
        When you purchase your PC's and Laptops from us we will prepare them with all your applications and configured for your network ready for your users to get working with the minimum of fuss.
      • Mobile Device Management
        With the increase in the use of mobile devices such as tablets and smartphones which may contain company data it is more important than ever to ensure your devices are secure.

        With our MDM solution we track the location, enforce security policies, and if required do a remote wipe.

        It can also handle Bring Your Own Device (BYOD)
      • Managed Disk Encryption
        All businesses should ensure they place data security at the top of their IT checklist. Encrypting your data is highly recommended although not mandated by the ICO.

        We believe it should be considered Essential thus include it in our Essential and Premuium Pacakages.

        If your computer is running Windows Professional we will encrypt and manage your encryption keys for you.
      • Secure Disposal
        When your device comes to the end of its useful life you can return it to us and we will securely destroy any data and then responsibly dispose of your the device.
      • Password Manager
        In this online world we all have so many passwords that it is hard to keep different and complex passwords for every system.

        With our password manager your staff can securely manage their passwords and automatically use them to log in to web based applications.
      • Self Service Password Resets
        If you use Windows Active Directory or Microsoft Office 365 your staff can use their own mobile to reset their passwords without the need to contact IT support.
      • Weekend Support

        Standard

        Weekend Support cover hours are 09:00 - 17:00 Saturday, Sunday and Bank Holidays (Excluding Christmas Day, Boxing Day and New Years Day).
      • Technology Business Review

        Monthly

        A review of the performance and direction of your IT Systems. It is a chance to discuss ways to further enhance your IT security and systems to ensure your business operates at optimal levels.
      • IT Budget Preparation

        Bi-Annually

        Within our Technology Business Review we can identify your requirements and help you build a budget for your IT needs.
      • Managed Workstation Backup
        Your desktops and laptops will backed up to our secure UK data centre on a daily basis.

        Your data will be encrypted during transmission and whilst stored in our secure data centre.

      *Per desktop/laptop per month. The price reduces with quantity 100+

      SERVERS

      Basic

      Security Basics, great support, great vaule.
      • Proactive & Managed Support
        With Proactive and Managed support we still respond to your requests for assistance and provide IT Management advice to our clients.
      • Online Support Desk
        You can log support tickets via email and/or log and manage your tickets via our Customer Portal.
      • Telephone Support
        You can call us with your support queries and we aim to resolve straight away.
      • Unlimited Remote Support
        All our Service Plans include unlimited remote support.
      • Hourly rate for non-support

        £70

        The hourly rate that will be charged for non-support work. This may be for project work for instance.
      • Device Monitoring
        Our full IT Monitoring platform that monitors your included devices to make sure they remain in optimal health and that everything is running smoothly.
      • Managed Anti virus
        A fully managed and monitored anti virus solution.

        We ensure your systems are all updated and running to ensure your security.
      • Windows Patching
        We ensure your systems are updated with the latest Windows Security patches and Updates.
      • 3rd Party Patching
        We ensure your systems and 3rd Party applications are always updated to the latest version. This includes Java, Adobe, Firefox, Chrome ...
      • Monthly Reporting
        If required we can provide you with various reports on a monthly basis to show the health of your network devices.
      • Daily Server Checks
        Each day we will perform various checks and if required maintenance routines.

        For example check to see if disk space is OK. If running low perform a disk cleanup.
      • Secure Disposal

        £100

        When your device comes to the end of its useful life you can return it to us and we will securely destroy any data and then responsibly dispose of your the device.
      • Managed Server Backup

        £70/Month

        Your servers will backed up to our secure UK data centre on a daily basis.

        Your data will be encrypted during transmission and whilst stored in our secure data centre.
      • BCDR - Cloud Based Continuity
        Business Continuity & Disaster Recovery (BCDR) takes backup to a new level.

        With BCDR we can spin up a virtual copy of your server from our cloud to enable your staff to continue working.
      • BCDR - Full Hybrid Continuity

        P.O.A.

        Full Hybrid Business Continuity & Disaster Recovery (BCDR) takes backup to a new level.

        With BCDR you can backup your servers hourly and spin up a virtual copy of your server from local appliance within minutes to enable your staff you continue working if your server fails.

        These devices need to be specifically sized for your environment so need customised quoting.

      Essential

      All the essential elements your business IT requires
      • Proactive & Managed Support
        With Proactive and Managed support we still respond to your requests for assistance and provide IT Management advice to our clients.
      • Online Support Desk
        You can log support tickets via email and/or log and manage your tickets via our Customer Portal.
      • Telephone Support
        You can call us with your support queries and we aim to resolve straight away.
      • Unlimited Remote Support
        All our Service Plans include unlimited remote support.
      • Hourly rate for non-support

        £70

        The hourly rate that will be charged for non-support work. This may be for project work for instance.
      • Device Monitoring
        Our full IT Monitoring platform that monitors your included devices to make sure they remain in optimal health and that everything is running smoothly.
      • Managed Anti virus
        A fully managed and monitored anti virus solution.

        We ensure your systems are all updated and running to ensure your security.
      • Windows Patching
        We ensure your systems are updated with the latest Windows Security patches and Updates.
      • 3rd Party Patching
        We ensure your systems and 3rd Party applications are always updated to the latest version. This includes Java, Adobe, Firefox, Chrome ...
      • Monthly Reporting
        If required we can provide you with various reports on a monthly basis to show the health of your network devices.
      • Daily Server Checks
        Each day we will perform various checks and if required maintenance routines.

        For example check to see if disk space is OK. If running low perform a disk cleanup.
      • Secure Disposal
        When your device comes to the end of its useful life you can return it to us and we will securely destroy any data and then responsibly dispose of your the device.
      • Managed Server Backup
        Your servers will backed up to our secure UK data centre on a daily basis.

        Your data will be encrypted during transmission and whilst stored in our secure data centre.
      • BCDR - Cloud Based Continuity
        Business Continuity & Disaster Recovery (BCDR) takes backup to a new level.

        With BCDR we can spin up a virtual copy of your server from our cloud to enable your staff to continue working.
      • BCDR - Full Hybrid Continuity

        P.O.A.

        Full Hybrid Business Continuity & Disaster Recovery (BCDR) takes backup to a new level.

        With BCDR you can backup your servers hourly and spin up a virtual copy of your server from local appliance within minutes to enable your staff you continue working if your server fails.

        These devices need to be specifically sized for your environment so need customised quoting.

      Premium

      For when simply cannot afford for your IT to be down!
      • Proactive & Managed Support
        With Proactive and Managed support we still respond to your requests for assistance and provide IT Management advice to our clients.
      • Online Support Desk
        You can log support tickets via email and/or log and manage your tickets via our Customer Portal.
      • Telephone Support
        You can call us with your support queries and we aim to resolve straight away.
      • Unlimited Remote Support
        All our Service Plans include unlimited remote support.
      • Hourly rate for non-support

        £70

        The hourly rate that will be charged for non-support work. This may be for project work for instance.
      • Device Monitoring
        Our full IT Monitoring platform that monitors your included devices to make sure they remain in optimal health and that everything is running smoothly.
      • Managed Anti virus
        A fully managed and monitored anti virus solution.

        We ensure your systems are all updated and running to ensure your security.
      • Windows Patching
        We ensure your systems are updated with the latest Windows Security patches and Updates.
      • 3rd Party Patching
        We ensure your systems and 3rd Party applications are always updated to the latest version. This includes Java, Adobe, Firefox, Chrome ...
      • Monthly Reporting
        If required we can provide you with various reports on a monthly basis to show the health of your network devices.
      • Daily Server Checks
        Each day we will perform various checks and if required maintenance routines.

        For example check to see if disk space is OK. If running low perform a disk cleanup.
      • Secure Disposal
        When your device comes to the end of its useful life you can return it to us and we will securely destroy any data and then responsibly dispose of your the device.
      • Managed Server Backup

        N/A

        Your servers will backed up to our secure UK data centre on a daily basis.

        Your data will be encrypted during transmission and whilst stored in our secure data centre.
      • BCDR - Cloud Based Continuity
        Business Continuity & Disaster Recovery (BCDR) takes backup to a new level.

        With BCDR we can spin up a virtual copy of your server from our cloud to enable your staff to continue working.
      • BCDR - Full Hybrid Continuity

        P.O.A.

        Full Hybrid Business Continuity & Disaster Recovery (BCDR) takes backup to a new level.

        With BCDR you can backup your servers hourly and spin up a virtual copy of your server from local appliance within minutes to enable your staff you continue working if your server fails.

        These devices need to be specifically sized for your environment so need customised quoting.

      * Per server per month. The price reduces with quantity 26+

      Call us for a quote!

      01788 440024

      GET IN TOUCH!